Refund & Return Policy

This Refund & Return Policy applies to all purchases made from Avarth ("we", "us", or "our") through our official website.

We design and manufacture our watches with great care and attention to detail. If, however, you are not fully satisfied with your purchase, the following policy explains when and how returns, refunds, and replacements are handled.

1. Eligibility for Returns

You may request a return if:

●     The product is unused, unworn, and in its original condition

●     All original packaging, tags, protective films, and accessories are included

●     The return request is initiated within 7 days of delivery

We reserve the right to reject returns that show signs of wear, use, damage, or tampering.

2. Non-Returnable Items

The following items are not eligible for return or refund:

●     Watches showing signs of wear, scratches, dents, or strap adjustment

●     Products damaged due to misuse, accidents, or improper handling

●     Products returned without original packaging or accessories

●     Limited edition or special release items (unless defective)

●     Items purchased during clearance or final sale (where clearly stated)

3. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

●     Please contact us within 48 hours of delivery

●     Share clear photographs or videos showing the issue

Once verified, we will offer one of the following at our discretion:

●     Replacement of the product

●     Repair of the product

●     Refund (if replacement or repair is not feasible)

4. Return Process

To initiate a return, please email us at sorted@avarth.com with:

●     Your order number

●     Reason for return

●     Supporting images (if applicable)

If your return request is approved, we will provide return instructions. Products sent back without prior approval may be refused.

5. Return Shipping

●     Customers are responsible for return shipping costs unless the product is defective or incorrect

●     We recommend using a trackable and insured shipping service

●     Avarth is not responsible for items lost or damaged during return transit

6. Refunds

Once we receive and inspect the returned product:

●     Approved refunds will be processed within 7–10 business days.

●     Refunds will be issued to the original method of payment.

●     Original shipping charges and taxes are non-refundable.

Processing times may vary depending on your bank or payment provider.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return (subject to eligibility) and place a new order separately.

8. Cancellations

●     Orders may be cancelled within 12 hours of placing the order, provided they have not yet been shipped

●     Once an order has been shipped, it cannot be cancelled and must follow the return process instead

9. International Orders

For international orders:

●     Customers are responsible for any customs duties, taxes, or import fees

●     Refunds will not include customs duties or taxes paid to authorities

●     Return shipping costs for international orders are borne by the customer unless the item is defective

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Avarth
Email: sorted@avarth.com

Avarth reserves the right to amend or update this Refund & Return Policy at any time without prior notice. This policy does not affect your statutory rights under applicable Indian consumer protection laws.