Refund & Return Policy

This Refund & Return Policy applies to all purchases made from Avarth ("we", "us", or "our") through our official website.

1. Eligibility for Returns

Returns are accepted only in the following cases:

• The product received is defective or damaged
• The product received is incorrect (wrong item shipped)
  

2. Non-Returnable Items

The following are not eligible for return or refund:

• Products in good condition with no defects 
• Watches showing signs of wear, scratches, dents, or strap adjustment
• Products damaged due to misuse, accidents, or improper handling
• Products returned without original packaging or accessories
• Limited edition or special release items (unless defective)
• Items purchased during clearance or final sale (where clearly stated)

3. Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect:

• Please contact us within 24 hours of delivery
• Share clear photographs or videos showing the issue

Once verified, we will offer one of the following at our discretion:

• Replacement of the product
• Repair of the product
• Refund (if replacement or repair is not feasible)

4. Return Process

To initiate a return, please email us at sorted@avarth.com with:

• Your order number
• Reason for return
• Supporting photos or videos of the unboxing of the watch showing the defect/damage

If your return request is approved, we will provide return instructions. Products sent back without prior approval will be refused.

5. Return Shipping

• For approved returns due to defect or incorrect item, return shipping costs will be covered by Avarth
  
• Avarth is not responsible for items lost or damaged during return transit

6. Refunds

Once we receive and inspect the returned product:

• Approved refunds will be processed within 7-14 business days
• Refunds will be issued to the original method of payment
• Original shipping charges and taxes are non-refundable

Processing times may vary depending on your bank or payment provider.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a defective or incorrect product, please email us at sorted@avarth.com with:

• Your order number
• Reason for exchange
• Supporting photos or videos of the unboxing of the watch showing the defect/damage

If your exchange request is approved, we will provide return instructions. Products sent back without prior approval will be refused.

8. Cancellations

• Orders may be cancelled within 2 hours of placing the order, provided they have not yet been shipped
• Once an order has been shipped, it cannot be cancelled 

9. International Orders

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• Refunds will not include customs duties or taxes paid to authorities
• Return shipping costs for international orders are borne by Avarth only in cases of defective or incorrect items

10. Contact Us

For any questions regarding returns or refunds, please reach out at sorted@avarth.com

Avarth reserves the right to amend or update this Refund & Return Policy at any time without prior notice. This policy does not affect your statutory rights under applicable Indian consumer protection laws.